Service Process

Washerdeepclean provides appointment-based washing machine deep-cleaning services at the customer’s nominated location. The following process explains how a booking is handled from submission to completion.

1. Select a Service
   Choose the service that best matches your requirements and review the service description, appointment information, and applicable terms before submitting your booking.
2. Submit Your Booking
   Provide the requested contact details, service address, and preferred appointment information. Please ensure that the information submitted is accurate and complete.
3. Secure Online Payment
   All prices displayed on the website represent the full, fixed service fee for the selected booking. Payment is processed securely online at the time of booking to confirm and schedule your appointment, with no hidden costs or variable fees.
4. Appointment Confirmation
   After receiving your booking and payment, we will review the requested appointment and confirm the details with you by email or other available contact methods. The confirmed appointment forms our agreed service arrangement.
5. Appointment Visit
   At the agreed time, the service will be carried out at the nominated address in accordance with the service selected during booking.

Customers should provide reasonable access to the relevant washing machine and the agreed service area. If the required access is unavailable, a rescheduling arrangement may be required.

6. Scope of Service
   All services are performed in accordance with the clear service description selected and paid for at checkout. We maintain complete transparency regarding our service scope to ensure a reliable and straightforward customer experience.
7. Changes or Cancellation
   If you need to change or cancel an appointment, please contact us as soon as possible:

Email: service@washerdeepclean.com

Telephone: +64 2102650300

Applicable statutory cancellation rights under relevant consumer legislation will be fully honored. For online service contracts, consumers generally have a 14-day cancellation period, provided the service has not yet been performed.

8. Service Completion
   Following completion of the booked service, the appointment is finalized according to the agreed service scope. Any questions concerning the service should be raised promptly using the contact details provided below.

Contact Details
Brand: Washerdeepclean

Website: www.washerdeepclean.com

Company Name: ENJOY CLEANING SERVICES LIMITED

Address: 100 Colonial Drive, Silverdale 0932, New Zealand

Email: service@washerdeepclean.com

Telephone: +64 2102650300