Terms Of Use

These Terms and Conditions govern services booked through Washerdeepclean at www.washerdeepclean.com. By submitting a booking request or placing an order, you confirm that you have read, understood, and accepted these Terms.

1. Services
Washerdeepclean provides appointment-based washing machine deep-cleaning services at the customer’s nominated location. The specific service scope, inclusions, and appointment information are clearly displayed and confirmed at the time of booking.

2. Pricing and Full Service Payment
Fixed Pricing: All prices displayed on the website represent the full, fixed service fee for the selected booking.

There are no hidden fees, variable costs, or unconfirmed subsequent charges. Payment is processed in full online at the time of booking to confirm and schedule your appointment.

3. Booking and Appointment
Customers are responsible for providing accurate contact details, service address information, and appointment requirements.

Once a booking is completed, appointment details are confirmed by email or other available contact methods.

Customers must ensure reasonable access to the washing machine at the agreed appointment time. Where access cannot be provided, a rescheduling arrangement may be required.

4. Customer Changes and Cancellation
Customers may request a cancellation or change to an appointment by contacting our support team:

Email: service@washerdeepclean.com

Telephone: +64 2102650300

Where statutory cancellation rights apply under applicable consumer protection laws, they will be fully honored. For online service contracts, consumers generally have a 14-day cancellation period, provided the service has not yet been fully performed.

5. Service Performance and Requirements
Services will be carried out with reasonable care and skill in accordance with the agreed booking details.

Customers must provide safe and suitable access to the appliance and service location. Requests outside the pre-booked scope may require a separate, mutually agreed arrangement before additional work is undertaken.

Nothing in these Terms limits or excludes any mandatory consumer right or remedy that cannot lawfully be limited or excluded under applicable law.

6. Customer Information and Data Protection
Customers are responsible for ensuring that information supplied during booking is accurate and up to date. Information submitted through the website is handled in strict accordance with our Privacy Policy and applicable data protection standards.

7. Complaints and Customer Support
If you have a question, inquiry, or complaint concerning a booking or service, please contact us promptly:

Email: service@washerdeepclean.com

Telephone: +64 2102650300

We will review the matter promptly based on booking records and applicable consumer rights to reach a fair resolution.

8. Governing Law
These Terms operate in accordance with applicable legal requirements and mandatory consumer protection standards for customers using our services. Nothing in these Terms is intended to remove or restrict a consumer’s mandatory statutory rights.

9. Company and Contact Details
Brand: Washerdeepclean

Website: www.washerdeepclean.com

Company Name: ENJOY CLEANING SERVICES LIMITED

Address: 100 Colonial Drive, Silverdale 0932, New Zealand

Email: service@washerdeepclean.com

Telephone: +64 2102650300