PRIVACY POLICY

Washerdeepclean respects your privacy and handles personal information in accordance with applicable New Zealand data protection law, the New Zealand GDPR and, where applicable, the EU GDPR and other relevant European data protection requirements.

1. Information We Collect

When you contact us, request a service, submit an enquiry or place an order, we may collect information such as:

• Name and contact details
• Email address and telephone number
• Service address and appointment information
• Order and booking details
• Information you provide when communicating with us

We only request information that is relevant to providing and administering the requested service.

2. How We Use Information

We may use your information to:

• Process and manage service bookings
• Communicate with you about appointments and orders
• Respond to enquiries and requests
• Process applicable payments and service deposits
• Maintain business and transaction records
• Meet applicable legal and regulatory obligations
• Handle complaints, requests and other matters relating to our services

3. Legal Basis

Where required by applicable law, personal information is processed on one or more of the following legal grounds:

• Performance of a contract or steps requested before entering into a contract
• Compliance with a legal obligation
• Legitimate interests, where those interests are not overridden by your rights
• Consent, where consent is required

Where processing relies on consent, you may withdraw that consent at any time.

4. Service Deposits

Amounts displayed on the website are service deposits for the relevant booking. Information relating to the deposit, booking and applicable service arrangements may be recorded and retained as part of the relevant transaction.

5. Data Retention

Personal information is retained only for the period reasonably required for the purposes described in this policy, including fulfilling contractual obligations, maintaining transaction records, handling customer requests and meeting applicable legal, accounting and regulatory requirements.

When information is no longer required, it will be deleted or otherwise disposed of in accordance with applicable requirements.

6. Sharing of Information

Personal information may be disclosed where reasonably necessary to administer an order or service, respond to a lawful request, comply with legal obligations, or establish, exercise or defend legal claims.

Information will not be disclosed for unrelated purposes where such disclosure is not permitted by applicable law.

7. International Transfers

Where personal information is transferred outside the New Zealand or European Economic Area, appropriate safeguards will be applied where required by applicable data protection law.

8. Your Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

Requests concerning your personal information may be submitted using the contact details below.

You may also have the right to complain to the relevant data protection authority. For individuals in the UK, this includes the Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies and similar technologies that are necessary for website operation, preferences and other permitted purposes. Where consent is legally required for non-essential cookies, such cookies will only be used after the relevant consent has been provided.

Further information may be provided in our Cookie Policy.

10. Contact Us

For privacy enquiries or requests concerning your personal information, please contact:

Brand: Washerdeepclean
Email: service@washerdeepclean.com
Telephone: +64 2102650300
Website: www.washerdeepclean.com

Company Name: ENJOY CLEANING SERVICES LIMITED
Address: 100 Colonial Drive, Silverdale 0932, New Zealand

We will handle privacy requests in accordance with applicable New Zealand and European data protection requirements.