Cancellation and Refund Policy

Washerdeepclean operates an appointment-based washing machine service. This policy explains how customers may cancel or request changes to a booked service.

1. Service Payment
   All prices displayed on the website represent the full, fixed service fee for the selected booking. Payment is processed securely online to confirm and arrange the requested appointment.
2. Cancellation by the Customer
   Customers may request a cancellation by contacting Washerdeepclean using the details below:

Email: service@washerdeepclean.com

Telephone: +64 2102650300

For online service contracts, applicable consumer legislation provides a statutory cancellation period. Where such rights apply, customers may exercise them in accordance with applicable legal requirements. If a customer expressly requests that the service begins before the end of an applicable cancellation period, the rules concerning services already provided will apply.

3. Cancellation Before the Appointment
   Where a cancellation is made prior to the scheduled appointment, eligible refunds will be processed promptly in accordance with our booking terms and applicable consumer legislation.
4. Appointment Changes
   Customers who need to reschedule an appointment should contact us as soon as reasonably possible. We will accommodate requests based on available appointment times. Rescheduling an appointment does not incur additional fees for the existing valid booking.
5. Failure to Provide Access
   Customers are responsible for providing safe and reasonable access to the service location at the scheduled appointment time. If access cannot be provided at the scheduled time, the appointment may need to be rescheduled, subject to the circumstances of the booking.
6. Cancellation by Washerdeepclean
   If an appointment must be cancelled by Washerdeepclean, the customer will be notified promptly using the contact details provided at booking, and a full refund will be issued accordingly.
7. Statutory Consumer Rights
   Nothing in this policy removes, limits, or restricts any mandatory consumer right that cannot lawfully be excluded under applicable consumer legislation. Where a statutory right conflicts with a provision of this policy, the applicable statutory right will prevail.
8. Contact Details
   Brand: Washerdeepclean

Website: www.washerdeepclean.com

Company Name: ENJOY CLEANING SERVICES LIMITED

Address: 100 Colonial Drive, Silverdale 0932, New Zealand

Email: service@washerdeepclean.com

Telephone: +64 2102650300