Have Questions?

1. What service do you provide?

Washerdeepclean provides appointment-based washing machine deep-cleaning services at the customer’s nominated location. The available service scope is shown on the relevant service page before booking.

2. Are the prices shown on the website the full service price?

No. The prices displayed on the website are service deposits. The deposit is used to confirm and arrange the selected appointment. The applicable service scope and any amount payable in addition to the deposit will be communicated before the relevant service is carried out.

3. How do I book a service?

Select the relevant service, review the booking information and submit the requested details. Once the booking information has been received, the appointment arrangements will be confirmed using the contact details provided.

4. What information do I need to provide?

You may be asked to provide your name, email address, telephone number, service address and appointment information. Please ensure the information provided is accurate so that the appointment can be arranged correctly.

5. Can I change my appointment?

Yes. You can contact us as soon as possible to request a change. Requests will be considered according to appointment availability and applicable consumer legislation.

Email: service@washerdeepclean.com
Telephone: +64 2102650300

6. Can I cancel my booking?

Yes. Where applicable, customers have statutory cancellation rights under New Zealand or relevant European consumer legislation. For online service contracts, a 14-day cancellation period may generally apply, subject to the rules applicable to the particular booking.

If you specifically request that the service starts during the applicable cancellation period, the legal rules concerning services supplied during that period may affect the amount refundable where the law permits.

7. What happens if I cannot provide access at the agreed time?

Please contact us as soon as possible if you are unable to provide access or attend the agreed appointment. We will review the circumstances and discuss an alternative appointment where available.

8. Can additional services be requested?

Requests outside the service originally selected may be considered separately. Where an additional charge applies, the relevant amount and service details will be communicated before the additional service is carried out.

9. What happens if I have a question about my booking?

Please contact us by email or telephone and provide your booking details where available. We will review the relevant information and respond regarding your appointment or service enquiry.

10. How is my personal information handled?

Information provided during a booking or enquiry is handled in accordance with our Privacy Policy and applicable New Zealand and European data protection requirements.

11. Where can I find the applicable terms?

The relevant Terms & Conditions, Privacy Policy and other applicable website policies are available on the website. By making a booking, customers should review the applicable information before completing the transaction.

12. How can I contact Washerdeepclean?

Brand: Washerdeepclean
Website: www.washerdeepclean.com
Email: service@washerdeepclean.com
Telephone: +64 2102650300

Company Name: ENJOY CLEANING SERVICES LIMITED
Address: 100 Colonial Drive, Silverdale 0932, New Zealand